Job Vacancy – Team Leader (Casual)

Join the Centre's Visitor Experience Team

Team Leader (Casual)
Classification is Melbourne Recital Centre EA 2021-2024 Grade 2.1 + superannuation guarantee.

Team Leaders at Melbourne Recital Centre are core members of our Visitor Experience team who warmly welcome all who visit the Centre. They are the proactive and friendly faces found throughout the venue, responsible for facilitating a wonderful experience for our visitors. 

We are looking for people who are:

Naturally warm and welcoming in their approach to interacting with people whilst having a proactive attention to detail.

• Able to work collaboratively and able to confidently communicate with a wide range of people of different ages and experiences.
• Have an appreciation for live music and are excited to engage with different genres and styles.
• Love interacting with other people and understand the impact that a positive interaction can have on an experience.
• Might not have experience working as an Usher, or within an arts venue previously, but can demonstrate experience in a role where they provided consistently high customer service.
• Have experience in a role where you have supervised team or be ready to take on that next step of responsibility.

A shift as a Team Leader at the Centre might look like:

• Working together to prepare the venue ready to open by ensuring your assigned area of responsibility is safe, tidy, and well stocked with water and programs for that evening’s concert.
• Greeting our visitors at our front doors as the first team member they see when they enter the Centre.
• Providing directions and assistance for our audience, determining if they are attending the sold-out contemporary event in our Elisabeth Murdoch Hall, or the small ensemble premiere of a new work in our intimate Primrose Potter Salon. Or perhaps they are attending both!
• Assisting our patrons with locating their seats, scanning tickets, and resolving issues via radio. Helping visitors locate the most accessible and comfortable entry for them.
• After the show, selling merchandise for one of the events or serving guests at a post-show function. Or assisting the Visitor Experience Supervisor in clearing the venue in preparation for lockdown. 
• Team Leaders are also employed as Ushers and have the opportunity to work within that role if shifts are available. 

This position will involve irregular hours including evenings, weekends and public holidays, and considerable flexibility will be required.

About Melbourne Recital Centre

Melbourne Recital Centre is an award-winning live music venue; where artists and audiences build a lifetime of experiences. We strive to create wonder for everyone, in and beyond the Centre and inspire our community through music.

With a unique focus on music, the Centre presents and hosts hundreds of concerts each year, representing the pinnacle of the art form as practiced by local and international performers traversing all genres of music.

Our impactful learning and access activities provide opportunities for Victorians of all ages and backgrounds to experience and engage with music and the Centre in new and exciting ways. 

We acknowledge the traditional owners on whose land Melbourne Recital Centre stands - we pay our respects to Melbourne's First People, to Elders past and present, and to our shared future.

How to Apply

To be considered for the position, please read the position description, and upload your application here by Wednesday 19 February. Your application should include your resume and a cover letter that answers the questions below.

Team Leader Application Questions:

1. Tell us about a time you were responsible for a group of people achieving something or working through a problem. What were the specific things you did to guide them? What did you learn from that experience?
2. Tell us about a situation when you had to say no to someone. How did you approach this? How did it go
3. Tell us about a time that you provided or contributed to an excellent experience for someone. What did you do to that was of service? What specifically made this excellent?

You do not need to respond to the key selection criteria in your application, however, please ensure that your resume outlines your relevant experience and that your cover letter answers the following questions in dot point form: 

If you also wish to apply for the Usher position, please mention this in your cover letter and submit one application only. Please also include your answers to the questions below in your cover letter.

Usher Application Questions: 

1. Tell us about a memorable experience that you have had. What was the experience? What were the specific things that made it memorable?
2. Tell us about a time you worked as part of a group to achieve something. What was your specific contribution? What did you learn from that experience?
3. Tell us about a time that you provided or contributed to an excellent experience for someone. What did you do to that was of service? What specifically made this excellent?

Any Questions?

If you have any enquiries about this position, would like the position description in a different format, or require any adjustments during the recruitment process, please contact us at recruitment@melbournerecital.com.au.

We welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements. This is a role with many transferrable skills, and we encourage you to apply if you’re interested in joining our Visitor Experience team.

Employment at Melbourne Recital Centre is conditional upon the satisfactory completion of a National Police Check. Team members in this role will need to hold and maintain a valid Working with Children Check. Applications are open to those with full working rights in Australia. Melbourne Recital Centre is an Equal Opportunity Employer.

Applications are open to those with full working rights in Australia. 

Melbourne Recital Centre is an Equal Opportunity Employer.