Ticketing FAQs

Got a question about your tickets? 

See if we have answered it below. If not, get in touch with our friendly Box Office team.

Why do you ask for my personal details when booking? 

Our booking process requires that you provide personal contact details when booking online and when booking in advance of an event. This is for many important reasons, including:

• So that we can verify who you are for enquiries or changes to your booking
• So that we can contact you in case of important changes to or the cancellation of an event
• Requesting an email address or postal address so we know where to send the tickets
• Requesting a Billing Address for Credit Card verification purposes

If you do not wish to provide any contact details to us, you will need to either book less than 2 hours prior to a performance (using any payment method), or book in person in advance of an event. 

In not providing contact details, you accept the risk of inconvenience if changes to an event are made (eg: cancellation or change in date/time/artists), as we are unable to contact you to let you know of these changes.

I can no longer attend, can my tickets be refunded or exchanged?

As per our terms and conditions of sale, we generally do not permit refunds or exchanges. If you can no longer attend an event, we recommend passing the tickets onto someone else, or explore regulated re-sale platforms like Tixel.

If the event you have purchased tickets for is sold out, we advise that you call the box office for more information.

Tickets for postponed or cancelled concerts are fully refundable via your original point of purchase.

We diligently uphold the guidelines of Live Performance Australia, the peak body for Australia’s Live Performance industry.

I have lost my tickets, what should I do?

If you have an online account, you can login in to view and reprint your tickets via email. Click here to login now.

Otherwise, arrive at the Box Office at least 40 minutes prior to the event where your tickets can be reissued. Ensure that you bring with you the credit card used for the booking, as well as Photo ID.

Please note that reprinted tickets generate new barcodes for scanning into the venue. This means that your original tickets are no longer valid and will not scan / allow entry into the venue.

I have specific access requirements – can you help?

Areas of Melbourne Recital Centre provide accessibility for people with a disability. When buying tickets, please provide details of your requirements so that we provide the best options for you. Wheelchair spaces and companion seats can be purchased online and our Select Your Own Seat tool allows you to choose where you wish to sit in Elisabeth Murdoch Hall.

Do you accept all credit cards?

Yes, we accept all credit cards: Visa, Mastercard, American Express and Diners Club.